Guide: Fix ‘Facebook Messenger Video Calls Not Working Issue
Skype has long been everyone’s favourite for making video calls. Other messaging apps such as WhatsApp and Facebook Messenger give it tough competition. Unfortunately, many users cannot use Facebook Messenger’s video calls feature on their computers. If you are also going through the same problem, read the post to know how to fix the Facebook Messenger video call issues on your Windows computer. Facebook users either get a hardware access errors when trying to make a video call or incoming calls don’t ring for them. While the video won’t work for some users, others have problems with Windows laptops not detecting their microphones. Whatever the problem, let’s see how to fix Facebook Messenger video calls not working on Windows 10 laptops
1. Restart
You need to start fixing video call problem on Facebook by using the traditional reboot method. So restart your browser first. To do this, close the browser. You should even kill it from Task Manager. Then open it again. If that doesn’t solve the problem, restart your computer as well.
2. Check availability
Facebook Messenger’s video calling feature is limited to only a limited number of browsers, as stated on Facebook’s support page. Those are Google Chrome, Opera and Microsoft Edge. While you may be able to use it in other browsers, the above three are recommended for optimal use. However, group calls are not available in Mozilla Firefox and Microsoft Edge.
3. Log out
You should also try to sign out of Facebook Messenger to troubleshoot video calling issues. To do this, open messenger.com. Then click on the settings icon at the top and choose Log Out. Restart the PC. Then log in to Facebook again.
4. Check Connected Bluetooth device
Do you use a bluetooth speaker or headphones with your PC? If you are not hearing sound, make sure to disconnect when trying to make a video call. Sometimes a Bluetooth device is connected to our PC, which is where the sound of Facebook calls goes.
5. Grant permission in Windows
You have to allow camera and microphone permission for your browser in the Windows settings to use them in a Messenger video call. To do this, follow these steps: Step 1: Open Settings on your PC. Tip Use the Windows + I shortcut to open Settings. Step 2: Go to Privacy. Step 3: Scroll down the left sidebar and click CameraThen click Change under All access to it camera to this device. Turn on the switch. Also swipe the switch to allow apps to access your camera
Scroll down and enable Camera from the list of Microsoft apps.
Scroll further down and you can select the apps that have access to your cameraFirst, turn on the toggle under Allow desktop apps to access your cameraThen make sure your browser is listed in the app. If you are using the Messenger app it should be added here.
Step 4: Likewise, you must grant permission to use the microphone. To do this, click on Microphone in the left menu in Privacy. Then grant access under Allow access to the microphone on this device and Allow apps to access your microphone.
Scroll down and make sure your browser is listed under the apps that can access the microphone.
Step 5: Restart your computer.
6. Grant the necessary permissions to the Facebook website
In addition to granting permission to your browser, you must access any website that needs to access your microphone and cameraWhen you first access such a website, you will usually be asked for permission. Click Allow Microphone and Camera
If you missed that, don’t worry. There are two ways to give consent.
Method 1: Change privacy setting directly
Open messenger.com in your browser. Then click on the lock icon on the left side of the address bar. Choose Allow next Camera and microphone. Restart browser. Then try to make a video call on Facebook Messenger. Hopefully you can.
Method 2: Remove Facebook from Block List
Note: The following steps are mentioned for Google Chrome. Other browsers also have similar steps. Step 1: Launch Chrome and click the three-dot icon at the top. Select Settings from the menu.
Step 2: Scroll down and click Site Settings under Privacy and Security. You can open it directly with chrome: // settings / content.
Step 3: Click on Camera
Now you need to remove Facebook.com or Messenger.com from the block list. To do that, click on the delete icon next to it. Or click the arrow next to the website and choose Allow for Camera on the next screen.
Step 4: Go back and click on Microphone.
Remove Facebook.com or Messenger.com from the block list. Or click the arrow and give microphone permission.
Step 5: Restart your computer.
7. Change default Camera and microphone
A lot of laptops have more than one these days camera, and some users even close an external one cameraYour browser should support your standard cameraOnly then can you use it on websites such as Facebook. So you need to change the default camera to solve the problem with video calls on Facebook Messenger. To do that, repeat steps 1-3 to remove Facebook from the block list as mentioned above. That is, go to the Chrome Settings> Site Settings> CameraYou will see a drop-down list with the default settings cameraChange to another camera if the current doesn’t work. Repeat the same steps and choose a new default microphone. Restart computer.
8. Turn off the second Camera
If it camera keeps switching to the problematic camera try to disable it in the above method. To do this, follow these steps: Note: Once you turn it off, you won’t be able to use it in other apps either. Step 1: Right-click the Start menu and select Device Manager.
Step 2: Crease Camera’s out. Then right click on the second one camera you want to disable. Select Disable. Do not click Delete when prompted.
Pro Tip You should also try it camera driver to fix any bugs in it. After uninstalling, click Action at the top of Device Manager and choose Scan hardware changes or restart your computer to reinstall it.
9. Reset Chrome settings
You should also try resetting Chrome settings to fix issues in this. To do that, go to Chrome settings> Advanced> Restore settings to their original values. We’ve covered in detail what happens when you use Chrome and how to do it.
Final Hope: use Edit Registry
This method should be your last resort if nothing else solves the problem in supported browsers such as Chrome, Edge and Opera. Follow these steps to add a new value with Edit Registry: Step 1: Press Windows + R keys to open Run. Type regedit and hit Enter. Step 2: Then navigate to the following folder: HKEY_LOCAL_MACHINE / Software / WOW6432Node / Microsoft / WindowsMediaFoundation Step 3: Click Platform to expand it. Then switch to the panel on the right. Right-click on the empty area and select New. Choose DWORD Value (32-bit). Name it EnableFrameServerMode.
Step 4: Double click on it after adding. Change the value to 0. Click Ok. Step 5: Restart your computer.
Try alternative methods
We hope that one of the methods mentioned above will restore Facebook video calling feature on your Windows PC. As mentioned earlier, video calling on Facebook only works in a limited number of browsers. If you are using a different browser, switch to the supported browser. If nothing works and you still want to make video calls, try the Messenger apps on your mobile appliances. The next up: Don’t worry if video calls from Facebook Messenger continue to be problematic. Check out this 4 great video calling apps for your Windows 10 computer.
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